Frequently Asked Questions
What is the process of returning a parcel?
We guarantee 100% quality-checked pieces — every item is inspected before it's shipped, so damage is extremely rare. But if a piece does arrive damaged in transit, our rider will personally come to your doorstep to collect it and hand you a brand-new replacement, at no extra cost.
What payment methods do you offer?
Currently Cash on Delivery is available. Online payment options are coming soon.
Can I cancel my order?
Orders can be cancelled before dispatch — please contact us as soon as possible.
Can I exchange my order?
Yes, if an item arrives damaged or defective, you can request an exchange within 3 days of delivery.
Will the jewelry turn black or fade over time?
No — we use good quality, anti-tarnish plating, and with basic care (keeping it away from water, perfume, and sweat) it stays shiny for a long time.
What material is used in your jewelry?
Our pieces are made using high-quality alloys with gold or silver plating — clearly mentioned in each product description.
Is your jewelry waterproof ?
Our pieces are water-resistant for everyday wear, but we recommend removing them before swimming or showering.
How long does delivery take?
Delivery usually takes 3–5 working days within Pakistan, depending on your city.
Do you deliver all over Pakistan?
Yes, we deliver nationwide through our courier partners.
How should I take care of my jewelry to keep it shiny?
Keep it in a dry place, avoid contact with water, perfume, and lotion, and wipe it gently with a soft cloth after wearing.
Koi aur sawal ho to humein contact karein.